8+ years

Crafting digital products

2+

Awards for design innovation
About Me

Hello, I’m Heather Pilkington.

I'm a product designer with 8+ years of experience creating intuitive digital experiences for AI-powered SaaS, enterprise software, and consumer products. My work spans healthcare, fintech, real estate, government, and sports—industries where I've helped companies improve user engagement and streamline complex workflows.

What drives me is the intersection of research, strategy, and creativity. I love tackling complex problems and transforming them into seamless digital solutions that users actually enjoy using. Whether it's simplifying a compliance dashboard or designing an onboarding flow that converts, I approach every project with curiosity and strategic thinking.

Ready to create something thoughtful together?

Experience

My Design Journey

Praxent
Product Designer
2025- Present
BITE
Lead UI/UX Designer
2021 – 2025
REX
UI/UX Designer
2020 – 2021
Olive Hill Group
Design & Marketing Coordinator
2019 – 2020
Abena
Graphic Designer
2017 -  2019
How I Work

Work Process

01
Research & Discovery

Conduct comprehensive stakeholder interviews to gather project requirements, perform in-depth user research to uncover pain points and preferences, and analyze market trends and competitor offerings.

Concept & Design

Engage in brainstorming sessions to generate innovative ideas, create wireframes to establish layout and functionality, and develop high-fidelity prototypes that bring the design to life.

02
03
Testing & Refinement

Ensure the design effectively meets user needs and functions as intended. This phase focuses on validating design decisions and making necessary adjustments based on user feedback.

Implementation & Review

To finalize the design and oversee its implementation while evaluating its impact. This phase ensures a smooth transition from design to development and assesses the success of the project post-launch.

04
Education

Degrees and Certifications

Loyola Marymount University
BFA - Graphic Design
Cornell University
UX Certificate
Testimonials

What People Say

Thariq Kara
Founder & CEO, Nu Borders
“Heather is one of the best - if not the best - UX/UI designers I have worked with in my career. Her ability to take complex product functionality and create effective yet functional UX and brilliant UI design, has helped us set ourselves apart from our competition.”
Anne Riitho
Director of Data Science, BITE
"Working with Heather was an absolute pleasure. She not only delivered outstanding designs but also took the time to explain her decisions in a way that brought clarity and alignment to the team. Her talent, professionalism, and creativity are an immense asset!"
Parul Khosla
Co- Founder & CEO, Arena
“Working with Heather on Arena’s brand refresh was an incredible experience. Her process was thoughtful and strategic—she took the time to deeply understand what we wanted to communicate to our customers and brought that vision to life beautifully."
Charles Kete
Director of Design & Engineering, Abena
"I have worked with some amazing designers over the years, but very few have the versatility and breadth of scope that Heather brings to the table. Having her on your team is like owning a design Swiss-army-knife!"
John Jackson
Head of Outreach & Communications, LMU
"From the beginning, Heather was a true professional. She produced drafts on time and deftly incorporated the revisions I requested. She always brought innovative and creative ideas to the table."
Lindy Martinez
Owner, CABEN
"It was an absolute pleasure working with Heather. The clarity and direction she brought to our project was exceptional. She was able to capture the essence of our brand and produce a unique and versatile logo."
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FAq

Frequently Asked Questions

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